Fulfillment Policy

Order Processing and Delivery
We process all orders within 1–2 business days.

Access will be granted immediately after purchase or delivered via email within 48 hours.

For coaching or service-based offers: You will receive an email to schedule your session within 48 hours of purchase.

Refund Policy
Due to the nature of our products/services, all sales are final. We do not offer refunds unless otherwise stated in a specific promotion or offer.

If you believe there has been an error with your order, please contact us at kaila@kailaruan.com

Cancellation Policy
You may cancel a service-based appointment up to 24 hours in advance for a full credit toward rescheduling. No-shows or cancellations within 24 hours will not be refunded.
To request a cancellation or reschedule, contact kaila@kailaruan.com